Refund policy

Refund Policy

This policy explains cancellations and refunds for 730 SIMMS MANAGING MEMBER LLC digital course orders after a request has been accepted and paid. Mandatory consumer rights under applicable law remain available even when a specific window or condition does not apply.

1. Before payment

You may cancel an unpaid order request by email at any time. No charge exists until you accept a written offer and complete the agreed payment.

2. Cooling-off for unused digital access

If you have not substantially accessed the course materials (for example, you have not downloaded the primary lesson pack or activated a provided access link), you may request a refund within seven (7) days of payment confirmation unless a different window was disclosed before purchase. Contact us with your order reference and the email used at checkout/request.

Once substantial access has begun — downloading the main files, streaming the primary lesson set, or completing a material portion of the curriculum — voluntary change-of-mind refunds may be limited. We still review defect claims as described below.

3. Defective or incomplete delivery

If files will not open, an access link fails, or materials materially differ from the confirmed description, contact us promptly with your order reference and a description of the issue (screenshots welcome; never include passwords). We repair access, re-send files, or refund as appropriate to the facts and applicable law.

4. How to request a refund

Email us with the order reference, course name, payment date, and reason. Do not dispute a charge with your payment provider before giving us a reasonable chance to resolve a delivery problem, though you retain any lawful dispute rights.

5. Bundles and paths

For bundles, refunds may be prorated when only part of the bundle is unused and separable, or handled as a full refund when none of the included packs have been substantially accessed — confirmed case by case in writing.

6. Refund method and timing

Approved refunds return to the original payment method when available, or another mutually agreed method. Processing time depends on verification and the provider’s posting schedule. We notify you when the refund has been initiated.

7. Non-refundable items when disclosed

Items marked final sale or custom sequencing produced only after your written approval may be non-refundable except for verified nonconformity. Such terms are disclosed before payment.

8. Chargebacks

If you have a problem, contact us first with the order reference. You may still use any lawful payment-provider dispute process. We respond to provider inquiries with the order record.